Shipping & Returns for Custom Jewelry Online

Shipping policy

We take pride in the fact that all of our products are made-to-order—it's what makes us unique! Because we want to ensure we've got your design just right, please allow up to two weeks for your product to ship. 

Returns & Exchanges

We want you to be delighted with your purchase! If you’re not satisfied, you can return items within 30 days of receipt.

Return Conditions:

• Items must be unused and in original packaging.
• Custom or personalized items cannot be returned unless defective.

Return Process:

1. Contact us at amanda@witzjewelrydesign.com to initiate a return.
2. You’re responsible for return shipping costs.
3. Securely package the item and ship it to the address we provide.

Refunds:

• Once we receive and inspect the item, we’ll process your refund to the original payment method.

Damaged Items:

• If your item arrives damaged, please contact us within 7 days for a replacement or refund.

For any questions, reach out to us at amanda@witzjewelrydesign.com.

Thank you for choosing Witz Jewelry Design!